Spinando Terms and Conditions

Welcome to Spinando. These Terms and Conditions ("Terms") govern your access to and use of our website and services. By registering an account, you confirm that you have read, understood, and agreed to these Terms in full. If you do not agree with any part of these Terms, you must not use our services.

Who We Are

Our casino is operated by Metlait SRL, a company registered in Costa Rica (registration number 3-102-911867, El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801). We hold an e-gaming license issued by the Tobique Gaming Commission under license number 0000064. At Spinando, we have been offering our services since 2023, and we are committed to providing a safe, fair, and transparent gaming environment for all our players.

Eligibility and Account Registration

To create an account with us, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We at Spinando primarily serve players from Australia, New Zealand, Canada, Ireland, Germany, Norway, Finland, Italy, and Arabic-speaking countries. However, we do not accept registrations from residents of restricted jurisdictions, including but not limited to the United States, United Kingdom, Spain, France and its territories, and numerous other countries listed in our full restricted countries policy available upon request.

When completing Spinando register, you agree to:

• Provide accurate, current, and complete information
• Maintain only one account per person, household, and IP address
• Keep your login credentials confidential and secure
• Notify us immediately of any unauthorized use of your account

We reserve the right to verify your identity at any time and may request documentation to confirm your age, location, and payment details before processing a Spinando withdrawal.

Spinando Bonus Terms

Our Spinando bonus offers, including the welcome package, are subject to specific terms. New players may claim a 275% match up to €1,750 plus 150 free spins spread across the first three deposits, using codes DISCOVER, EXPLORE, and PURSUIT respectively. Alternatively, crypto depositors may use code CRYPTO for a 200% bonus up to €1,000. Every Spinando bonus code offer carries a 40x wagering requirement on both the bonus and free spin winnings, with slots contributing 100% and table games contributing only 5%.

Our Spinando no deposit bonus and other promotional free spins, where offered, carry a 50x wagering requirement with a maximum cashout cap. Weekly reload bonuses under code QUEST, cashback rewards, and tournament prizes are also governed by these Terms and any additional promotion-specific rules we publish. We reserve the right to modify, suspend, or withdraw any Spinando bonus at our discretion, particularly in cases of suspected abuse or bonus hunting.

Players from Croatia, Serbia, Finland, and Sweden are not eligible for the welcome bonus. Maximum winnings from non-welcome bonuses are capped at €10,000 unless stated otherwise.

Deposits and Withdrawals

We accept a wide range of payment methods, including Visa, Mastercard, Interac, Skrill, Neteller, MiFinity, MuchBetter, Rapid Transfer, Paysafecard, Neosurf, Flexepin, CashtoCode, and various cryptocurrencies such as BTC, ETH, BNB, LTC, DOGE, BCH, and USDT. Minimum deposits start from €10 depending on the method chosen. When you request a Spinando withdrawal, you must complete our KYC verification process before your first payout is processed. Each deposit must be wagered three times before it becomes eligible for withdrawal.

Our withdrawal limits are set at €4,000 per day, €16,000 per rolling seven days, and €50,000 per rolling thirty days (or the equivalent in USD, CAD, AUD, or NZD). Progressive jackpot winnings are paid in full and are not subject to these limits. Processing times vary by method: crypto and e-wallet withdrawals are typically instant, Interac transfers take one to three banking days, and bank transfers or card withdrawals may take up to five banking days, with approval taking up to 72 hours.

Games and Fair Play

Our VIP Spinando slots library includes over 2,000 titles, and our full game catalogue exceeds 14,000 titles across mobile and desktop platforms, sourced from 164 providers including Pragmatic Play, NetEnt, Evolution, Hacksaw Gaming, and many more. Our Spinando live casino features blackjack, roulette, baccarat, poker, Dragon Tiger, Teen Patti, and Punto Banco from trusted providers such as Evolution, Ezugi, and Vivo Gaming. All games are provided by independently certified studios, and we do not manipulate outcomes in any way.

You acknowledge that gambling involves financial risk, and we encourage you to play responsibly and set personal limits appropriate to your circumstances.

Loyalty Program

Our VIP Club features 50 levels with automatic enrollment after your first deposit. You earn comp points by wagering real money on slots, and these points can be redeemed for cash, free spins, and exclusive rewards depending on your level. Rewards associated with our loyalty tiers are subject to separate wagering requirements, typically 10x for VIP bonuses and free spins, applicable to slots only.

Spinando App and Account Access

We offer our services via desktop, mobile browser, and a dedicated PWA application for iOS and Android. Using our Spinando app, you can access your account, make deposits, and manage withdrawals wherever you are. Each time you perform Spinando login, you agree to use the platform solely for personal, non-commercial entertainment purposes and not for any unlawful activity, including money laundering or fraud.

Account Suspension and Termination

We reserve the right to suspend, restrict, or close your account if we reasonably suspect fraudulent activity, breach of these Terms, multiple accounts, bonus abuse, or if you are located in a restricted jurisdiction. In such cases, we may withhold winnings pending investigation. You may also request closure of your account at any time by contacting our support team.

Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access at all times. To the extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our platform, including technical malfunctions, connectivity issues, or third-party payment processing delays.

Changes to These Terms

We may update these Terms from time to time to reflect regulatory changes, new features, or operational requirements. Any changes will be posted on this page, and continued use of our services after such updates constitutes your acceptance of the revised Terms.

Contact Us

If you have questions about these Terms, our Spinando promo code offers, or any aspect of your account, our support team is available 24/7 via live chat, email at support@spinando.com, or our contact form. Our support team communicates in English, German, French, Italian, Finnish, Norwegian, and Arabic to better serve our diverse community of players.